Nature at Home
Privacy Policy
Effective Date: June 2026
At Nature at Home, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or use our services.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
Your name
Email address
Phone number
Home address
Details about your cleaning requirements
Information you provide through enquiry forms, emails or phone calls
Payment and invoice information (where applicable)
2. How We Use Your Information
We collect your information so we can:
Respond to your enquiries
Prepare personalised quotes
Schedule and provide our cleaning services
Contact you about appointments
Send invoices and payment information
Improve our services and customer experience
Meet our legal and business obligations
We only collect information that is reasonably necessary to provide our services.
3. Sharing Your Information
Your privacy is important to us.
Nature at Home does not sell, rent or trade your personal information.
We may only share your information where:
Required by Australian law
Necessary to process payments
Required to provide our services through trusted service providers (such as secure booking or payment platforms)
These providers are expected to handle your information responsibly.
4. Website Enquiries
When you complete an enquiry form on our website, the information you provide is used solely to respond to your enquiry and provide our services.
We do not send unsolicited marketing emails.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us understand how visitors use our website so we can continue improving it.
You can disable cookies through your browser settings if you prefer.
6. Keeping Your Information Safe
Nature at Home takes reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
While no online system can guarantee complete security, we use reputable platforms and good security practices to help keep your information safe.
7. Accessing Or Correcting Your Information
You may request access to the personal information we hold about you.
If any information is incorrect or out of date, we will gladly correct it.
8. Third-Party Services
Our website may use trusted third-party services, such as website hosting, booking tools or payment providers.
These services have their own privacy policies and are responsible for handling your information in accordance with their own practices.
9. Photography
If photographs are taken before or after a cleaning service, they will only be used with your permission.
No identifying information will ever be shared without your written consent.
10. Children’s Privacy
Nature at Home does not knowingly collect personal information directly from children.
If we become aware that information has been collected unintentionally, we will take reasonable steps to remove it.
11. Changes To This Private Policy
From time to time, we may update this Privacy Policy to reflect changes in our business or legal obligations.
The latest version will always be available on our website.
Thank you
Thank you for placing your trust in Nature at Home.
Nature at Home is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
If you ever have questions about the Privacy Policy, please don't hesitate to get in touch. We're always happy to help.
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Contact Us
If you have any questions about the Private Policy, we'd love to hear from you.
Nature at Home
📧 hello@natureathome.com.au
🌿 Creating healthier homes, naturally.
