Nature at Home
Creating healthier homes, naturally.
Service Agreement
Effective Date: June 2026
Thank you for choosing Nature at Home.
Our goal is to provide a reliable, professional and low-tox cleaning service that leaves your home feeling refreshed, cared for and healthier to live in. This Service Agreement outlines what you can expect from us, and what we ask of our clients to help ensure every visit runs smoothly.
By confirming a booking with Nature at Home, you acknowledge that you have read and agree to this Service Agreement.
1. Our Services
Nature at Home offers residential cleaning services including:
Regular weekly or fortnightly cleaning
One-off and occasional cleaning
Deep cleaning
Spring cleaning
End of lease cleaning
Decluttering and organising
Custom cleaning services discussed prior to booking
Each service is tailored to suit your home and individual needs.
2. Natural Cleaning Products
Nature at Home uses carefully selected low-tox, naturally derived cleaning products wherever possible.While these products are highly effective for everyday cleaning, some stains, marks or build-up may not respond in the same way as harsh chemical cleaners. Permanent staining, damage or discolouration cannot be guaranteed to be removed.If you have allergies, sensitivities or particular product requests, please let us know before your appointment.
3. Quotes & Pricing
Quotes are based on the information provided at the time of enquiry. If the condition of the property or the scope of work differs significantly from what was originally discussed, additional time or charges may apply. Any changes will always be discussed with you before continuing.
4. Bookings
Bookings are confirmed once agreed by both parties.Nature at Home will always do its best to arrive at the scheduled time; however, unforeseen delays such as traffic, weather or emergencies may occasionally occur. If delayed, we will notify you as soon as possible.
5. Payment
Payment is due on the day of service unless otherwise agreed.Accepted payment methods will be advised at the time of booking.Late payments may incur reminder notices and, where necessary, recovery costs permitted by law.
6. Cancellations & Rescheduling
We understand that plans sometimes change.We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may incur a cancellation fee. If Nature at Home needs to reschedule due to illness, severe weather or unforeseen circumstances, we will contact you as soon as possible to arrange another suitable time.
7. Access to Your Home
Clients are responsible for ensuring safe access to the property at the scheduled appointment time. If we are unable to gain access, a call-out fee may apply.Please ensure that access instructions are accurate, keys or lockbox details have been provided where applicable and alarm information is supplied if required.
8. Utilities
Running water and electricity must be available during the service. If these utilities are unavailable, the appointment may need to be postponed.
9. Safe Working Environment
Nature at Home is committed to providing a safe workplace. We reserve the right to refuse or discontinue a service where there is: unsafe access, hazardous substances, aggressive behaviour, illegal activity, unsafe working conditions or uncontrolled aggressive animals.
10. Children & Pets
For everyone's safety, we kindly ask that children and pets are appropriately supervised during the service wherever practical. We are happy to work around friendly pets.
11. Client Responsibilities
To help us provide the best possible service, clients agree to: provide safe access to the property, advise of any fragile or valuable items, notify us of any hazards, advise us of any surfaces requiring special care and inform us of any changes to the booking.
12. Valuables
While every care is taken when cleaning your home, we recommend securing: cash, jewellery, important documents, sentimental or irreplaceable items.
13. Furniture & Heavy Items
For safety reasons, Nature at Home does not move heavy furniture or appliances. Light household items may be moved where safe to do so and returned to their original position.
14. High Areas
For safety reasons we do not climb higher than a standard two-step stool.External windows, roofs, gutters and other high-risk areas are not included unless specifically agreed.
15. Mould & Hazardous Materials
Nature at Home does not provide mould remediation or the removal of hazardous materials, biohazards, asbestos or pest infestations. Where significant mould or hazardous conditions are identified, we may recommend seeking a specialised service.
16. Additional Time
If additional cleaning time is required due to the condition of the property or additional requests made during the appointment, we will discuss this with you before continuing.
17. Breakages & Damage
While every reasonable care is taken, accidents can occasionally happen. If accidental damage occurs, we will notify you promptly and work with you to reach a fair resolution. Nature at Home is not responsible for damage resulting from: normal wear and tear, faulty fixtures or fittings pre-existing damage, unstable or improperly secured items.
18. Satisfaction Guarantee
Your satisfaction is important to us.If you believe an area has been missed, please notify us within 24 hours of your service. Where appropriate, we will arrange to return and address any genuine cleaning concerns.
19. Illness
If anyone in the household has a contagious illness, we kindly ask that you contact us to discuss rescheduling your appointment. Likewise, if we are unwell, we will contact you as soon as possible to arrange an alternative appointment.
20. Privacy
Any personal information collected is handled in accordance with our Privacy Policy. We respect your privacy and treat your information confidentially.
21. Photography
Occasionally, before-and-after photographs may be taken for quality assurance or staff training purposes. No identifiable photographs of your home or belongings will be shared publicly without your prior written permission.
22. Force Majeure
Nature at Home is not liable for delays or cancellations caused by events beyond our reasonable control, including severe weather, road closures, natural disasters, power outages or emergencies..
23. Changes to this Agreement
Nature at Home may update this Service Agreement from time to time.The most current version will always be available on our website.
Thank you
Thank you for placing your trust in Nature at Home.
If you ever have questions about the Service Agreement, please don't hesitate to get in touch.
We're always happy to help.
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Contact Us
If you have any questions about the Service Agreement, we'd love to hear from you.
Nature at Home
🌿 Creating healthier homes, naturally.
